Refund Policy

This cancellation policy outlines how you can cancel or seek a refund for a service purchased through the Platform. Under this policy:

Cancellations will only be considered if the request is made within 7 days of purchasing a premium subscription, provided the premium features have not been substantially used.

As the Platform offers digital subscription services only (no physical goods are shipped or delivered), the clauses regarding shipping, doorstep rejection, and perishable items are not applicable to this Platform.

In case of a technical or service issue preventing access to the premium features you paid for, please report this to our customer service team. The request will be reviewed and an appropriate decision made. This should be reported within 7 days of the issue occurring.

In case you feel that the service received is not as described on the Platform or as per your expectations, you must bring it to the notice of our customer service within 7 days of purchasing the subscription. The customer service team will review your complaint and take an appropriate decision.

As this Platform does not offer any product with a manufacturer's warranty, this clause is not applicable.

In case of any refunds approved by Kanthraju Karnataka Matrimony, it will take 7-10 business days for the refund to be processed to you.